Balance tab
On this page we are going to see the Balance tab from the Customer 360° view.
Balance tab
As for any company, the balance is Key to manage your daily operations, being able the balance of each customer is key.
In Opencell, the balance is based in the Customer account (from Opencell Customer hierarchy), which means you will see the balance with lines for all Billing accounts linked to one Customer account.
Please check Account hierarchy for more information.
Balance tab on the Customer 360° is a list view that displays all Account Operations (AO) that are generated in Opencell and linked to a Customer account. AOs are either created automatically or manually in Opencell every time a transaction is recorded.
An AO has several statuses that indicates if it’s related Accounting entries have been generated or not. Accounting entries is the AOs' format for accounting.
If your AO is in:
POSTED status → Ready to generate linked accounting entries
EXPORTED status → Accounting entries generated
REJECTED status → Accounting period to witch AO is linked was already closed when AO generated in OC
EXPORT FAILED status → Accounting entry generation failed
You can notice that the sums of all Credit and Debit AOs are available at the top of the list view, as well as current Customer Account balance.
List view features
Listed AOs also have given types (Invoice, Payment, Refund…). As a user, you might want to need to display only one type, and this is possible from this tab.
And to go actually further, you can also use the :filter: button, giving you access to filters on:
It is also possible for specific users to manually add new Account Operations directly from this tab via the :plus: at the top right corner of the list view. Once you hit this button you will arrive on a new page for AO creation. You can read Account Operation to know more about this action.
Possible operations on Balance tab
On the Balance tab, you are able to select AO lines. Depending the AO is a Credit or Debit operation, then as a user, you be able to trigger refunds, un-matching, register payments…
For a Debit AO
When user selects a Debit Account operations (such as Invoices), system will then display up to three buttons:
PAY WITH SECURITY DEPOSIT → This button is only available when Security Deposit feature is activated
PAY MY INVOICE → Use to manually register a payment
UNMATCH INVOICE → All Credit AOs that are matched to the selected AO will then be unmatched, and their matching statuses will be updated
CREATE INSTALMENT PLAN → Will create a whole instalment plan based on given rules. Only visible if feature is activated
ENTER LITIGATION / UPDATE LITIGATION / REMOVE LITIGATION → Place the operation into litigation / Update litigation reason / Remove an operation from litigation
For a Credit AO
And here are the available buttons when a Credit AO (payments for instance) are selected on this list:
REFUND → You target a specific Credit AO for reimbursement
UNMATCH PAYMENT → As for its counter part, this will un-match the Credit AO will all matched Debit AO
AO creation
I’m sure you all were wandering if you could actually create an AO from this tab… Well yes!
From the list view, hit the :plus: button, and you will then arrive on the following page
Here is where you will be able to create new AOs, of any type, for your customer, but don’t forget that all AOs are linked to the Customer Account (check top of article).