Payment log

Payments are operated by external systems. Opencell can display payments it has initiated or integrated within the payment lifecycle.

You can track all payment activity through the Payment log screen.

The payment log lists all payment operations.

You can sort by attributes:

This will add dynamic filtering fields.

You can filter by customer and export the view:

When clicking on a payment, you can get all its details:

You can see:

• the status of the payment and its informations,

• The related invoice if it is matched

• The different informations related to the payment transaction

Payment rejection

Payment rejection visualisation

If a payment has been rejected, the associated rejection will be displayed on the payment details:

You will find information on the rejection, most notably the rejection reason, and if the payment has been rejected automatically (by the PSP/bank) or manually by an operator.

You will also have access to execution log of the configured automatic rejection actions:

Manual payment rejection

On the payment details page, you can decide to manually reject a payment.

This could be necessary in case of communication issues with a PSP/Bank, or if you don’t have an integration with an PSP.

You can do so by clicking on the “rejection payment” button:

A dialog will pop asking you to select a gateway (by default it’ll use the same gateway as the payment) and a rejection code (with the possibility to override the configured description).
You’re also offered the possibility to skip (don’t execute) any automatic action configured for this rejection code.

Manual payment retry

On the payment log page, you can also manually retry a rejected payment and provide a new collection date.

A rejected payment can be retried only if the linked invoices are not completely paid.