Payment deferral is the action of delaying a payment request.
The usual use case is that a customer knows that he won’t have enough cash to pay his bill on due date.
He/she calls the customer service and asks for an additional delay.
Payment deferral settings
Payment deferral is an optional feature.
You can activate it in General settings / Payment settings by activating the “Allow payment deferral” toggle (1):
Here you can also configure:
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Maximum delay (2): the maximum additional delay (in days) that can be granted, per deferral
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Maximum deferrals (3): the maximum number of times a deferral can be granted, per invoice
Recording a payment deferral
As customer service agent, you may have to record a payment deferral.
This is performed on the Customer’s 360° view in the Customer application:
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Go the balance tab
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Select a single invoice
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Hit the “Payment deferral” button
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A popup will show up to input the new desired collection date
NOTES
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The new collection date must be be greater than the current collection date and lower or equal to the current collection date + maximum delay.
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The payment deferral button will be grayed if the maximum number of deferral has already been reached.