The Dunning Module is a collection management component designed to automate and streamline the recovery of overdue invoices and customer balances.
The module supports two dunning modes:
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Invoice-Based Dunning: each overdue invoice is tracked independently through its own collection plan.
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Customer-Based Dunning: overdue amounts are consolidated at the customer account level into a single collection plan.
Both modes rely on configurable dunning levels and a flexible set of actions (email notifications, letter generation, payment retries, and custom scripts) that can run automatically or be triggered manually by your team.
In this user manual, you will find detailed step-by-step instructions on how to use the Dunning Module in all its aspects. This guide covers configuration, execution, and best practices to help you optimize your collection process efficiently.