Points of delivery - newUI

A point of delivery (PoD) is the place where electricity or gas is delivered to a customer. It is identified by its PoD id. The Point of delivery list shows all your points of delivery. From it, you create a point of delivery and open its page, where you edit it, follow its events and manage its home information.

To open the list, go to Customer Care > Point of delivery. This entry is shown to users who have access to the energy features.

Point of delivery list

Each line is a point of delivery. The list shows these columns:

• PoD id

• Status: Active or Inactive . A point of delivery is Inactive when it is created.

• Activation: the activation date

• Termination: the termination date

• Energy: ELEC or GAS

• Provider: the distribution system operator, ENEDIS or GRDF

• PoD address

• Postal code

• City

You can filter the columns, and show or hide them.

From the list, you can:

• Click Create PoD to create a point of delivery.

• Click Export table to download the list as an Excel file.

• Click a point of delivery to open its page.

Creating a point of delivery

You can create a point of delivery before any order is placed on it. Click Create PoD in the Point of delivery list, or in the PDL tab of a billing account (see The PDL tab of a billing account below). Fill in the form, then click Save.

The point of delivery cannot be saved while a mandatory field is empty. Once it is saved, its page opens and its status is Inactive.

Creating a point of delivery whose PoD id already exists for the same Provider is refused with an error message.

Point of delivery page

The page shows the main information of the point of delivery at the top: the fields of the creation form. Below them, the page has the PoD details, PoD event, Versions, Building info, Subscription history and Order history tabs.

Editing a point of delivery

The information is read-only when the page opens. To change it:

1. Click Edit at the top right of the page.

2. Change the address fields (Address line, PoD address, Stair case, Floor, Locality, Postal code, City) or the INSEE id.

3. Click Save.

The PoD id, Energy and Provider identify the point of delivery: they cannot be changed once it is created.

PoD details tab

The PoD details tab shows the technical data of the point of delivery. It is read-only.

PoD event tab

The PoD event tab lists the events received for this point of delivery, with their Event date, PoD event ID, Event type, Event nature and Status.

Expand an event to see its processing details:

• Loading date: when the event was loaded

• Processing date: when the event was processed

• Error code and Error message: why the processing failed, when it did

The events of all points of delivery are listed in PoD events - newUI.

Building info tab: home information

Home information describes the housing that the point of delivery supplies, for one user account: the housing characteristics, the customer's consents to the collection of consumption data, and the annual reference consumption (CAR). The CAR is used to estimate invoices and to calculate the annual budget. It is reviewed every year.

The Building info tab lists the home information records of the point of delivery, one per user account, with these columns: Code, User account code, User account description and User account address.

• Click a code to open the home information page.

• Click New to create a home information record for this point of delivery.

Home information page

The page is read-only when it opens. Click Edit to change it, then Save. It shows:

• Code: generated automatically when the record is saved. It is read-only.

• User account (mandatory): the user account the record belongs to. A user account has at most one home information record per point of delivery.

• The consents: Half-hourly consumption consent, Pmax daily consent (daily maximum power), Monthly usage consent and Daily usage consent.

• The housing information defined on your platform, such as the type of accommodation, the surface, the number of inhabitants or the heating. Each field shows its current value. These fields are versioned: while you edit or create the record, click the icon next to a field to manage its versions, each with a value and a validity period.

• The annual reference consumption (CAR) table, described below.

To create a record, click New in the Building info tab, select the User account, fill in the fields and the CAR table, then click Save. You return to the point of delivery page.

Annual reference consumption (CAR)

The CAR table has one line per meter dial, with these columns:

• Label CAR: the dial

• CAR (contract): the contractual CAR of the dial

• CAR (update): the updated CAR of the dial

When you create a record, you enter the Label CAR and CAR (contract) of each dial, or add the dials with Change FTA. Once the record is saved, the labels and the contractual values are read-only.

In edit mode, on a saved record:

• Change the CAR (update) of any line, whatever the number of lines.

• Remove a line with the action at the end of the line.

• Add the dials of another FTA, the distribution tariff formula, for example when the customer changes offer and the meter has a different set of dials:

  1. Click Change FTA.

  2. In the Change FTA dialog, select the Calendar of the FTA.

  3. Click Confirm. One line per dial of that calendar is added to the table, at 0.

  4. Set the CAR (update) of each new line.

Click Save to save the removed lines, the added lines and the values.

The PDL tab of a billing account

In the previous design of the billing account page (when the page opens in the new design, use the Switch to legacy design toggle at the top of the page), the PDL tab lists the points of delivery of the billing account, with these columns: PoD id, Status, Subscription, Activation, Termination, Energy, Provider, PoD address, Postal code and City.

From the tab, you can:

• Click Create PoD to create a point of delivery for this billing account, before any order is placed on it. Once saved, the point of delivery is listed in the tab.

• Click Export table to download the list as an Excel file.

• Click a PoD id to open the point of delivery page, or a subscription code to open the subscription.

Related pages

• PoD events - newUI

• Billing accounts - newUI

• Subscriptions - newUI