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Assisted Cheque — Customer setup & payment

This page covers the full customer-facing workflow for the Assisted Cheque (Chèque aidé) payment method: assigning it to a customer with an eligibility date, and using it to pay an invoice.

Make sure Assisted Cheque has been activated in General Settings > Finance Settings > Payment Settings before starting. See Assisted Cheque — Configuration.

Step 1 — Assign Assisted Cheque to a customer

A Customer Account Manager must first assign the payment method to the customer and set an Eligibility Date before any payment can be processed.

  1. Open the customer record and navigate to the Customer 360° view.

  2. Go to the Payment methods section.

  3. Click Add payment method and select Assisted Cheque – Chèque aidé.

  4. Set the Eligibility Date (Date d'éligibilité) — the date from which the customer is authorised to use Assisted Cheques.

  5. Save.

The Eligibility Date is mandatory. Payments will be rejected if it is not set.

Business rules:

  • Assisted Cheque can be set as the customer's preferred payment method and can be deleted at any time.

  • Payments attempted before the Eligibility Date will be rejected.

Step 2 — Pay an invoice with Assisted Cheque

Once the customer has a valid Eligibility Date, a billing user can use the method to pay invoices manually.

  1. Open the invoice and click Pay.

  2. Select Assisted Cheque – Chèque aidé as the payment method.

  3. Fill in the three additional mandatory fields:

Field

Description

Mandatory

Cheque Number

Unique identifier printed on the physical cheque

Yes

Issuing Organisation

Name of the public body that issued the cheque

Yes

Validity Date

Expiration date — must be greater than or equal to the payment date

Yes

  1. Confirm the payment.

Payment is rejected if: the Validity Date is expired, any mandatory field is missing, or the customer has no valid Eligibility Date.

Payment log & accounting

  • The payment appears in the Payment log labelled as Assisted Cheque.

  • Account Operations (AO) and Accounting Entries (AE) follow the same rules as a standard cheque payment.

See also